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Yusuf A

1 reviews | Active since Oct 2016

03 Oct 2016, 14:58

MTN Legal

<p>MY account was handed over to vvm Debt. I paid the full outstanding balance requested over 2 weeks ago and my acount is still not active. I have tried on many occasions to contact the department but with no luck i call the call centre they are not able to help me. and no one is getting back to me. They were quick to fone when i owed them money. now the just dont get back to me ever</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Oct 2016, 20:45
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

REQ:***