1 reviews | Active since Jun 2016
mtn legal
<p>i lost my usb and the person that recovered it misused it with international calls, i did a sim swap since i had a contract with mtn and i paid the monthly fee required. In January it was 600, in february it was 2200 and march was 2250 just because i changed jobs they could not debit in march on the 15 they escalated the march instalment to their legal department and said i owe them 4000 rand despite the fact that i paid them on the 11 may and i informed them about the new debit date. i have send them the proof of payment still they dont remove my name from legal department and even blocked the sim card . this is making it diffiult for me to get a house since my profil looks like i owe mtn.</p>
Good Day Nomali Mlambo,
Thank you for bringing this matter to our attention.
Please accept our apologies for any inconvenience caused. Kindly note that we have received payment made on the 11 May 2016 and we would like to thank you for that however your account is still behind with payments. We can only remove the Legal status on your account after all the arrears have been paid.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Good Day Nomali Mlambo,
Thank you for bringing this matter to our attention.
Please accept our apologies for any inconvenience caused. Kindly note that we have received payment made on the 11 May 2016 and we would like to thank you for that however your account is still behind with payments. We can only remove the Legal status on your account after all the arrears have been paid.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***