MTN learn to pick partners
Despite the numerous complaints about this company over the years, MTN has decided to make use of the most useless partner in Mobilesplus for the sale of their devices
Over the past 6 weeks I have heard the fact that lowing excuses: 1. We are performing a 2 week long credit check even though we see you have been a quality MTN customer for 11 years 2. There is an order backlog due to the response. Why must we run around like idiots to find out this information? 3. Our systems are conveniently down during December. We only reasonably expect to see a technician when we feel like working again which conveniently is the first day of work for everyone.
As a result: 1. The phone you want is no longer available. Please choose this ****ty model and still pay the same monthly rate 2. The black friday data and voice special is no longer available because we are too *********** to process an order timeously. I can't do anything about it except tell you that you must still pay the same amount.
After 11 years of defending and promoting MTN to my friends and family, I'm done with you people.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. We are glad to learn that our service levels had increased and that you were assisted.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. We are glad to learn that our service levels had increased and that you were assisted.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,