MTN Laptop

Hello

I would like to lodge a formal complaint regarding my claim of warranty related to my laptop.

The device was dropped off at Bryanston Nicolway MTN and I was told it would be sent to Lenovo for assessment.

A month later I receive an sms stipulating I can go & collect my device as repairs are done. To my surprise when I arrived at the store, they told me my device was not repaired as it dents, which were definitely not caused by me. They indicated I went directly to lenovo to have the device accessed, which is really impractical as I did not purchase the device with the OEM. After leaving the MTN store, I contacted MTN via *** & they indicated my device should be booked under repairs & not warranty.

There was definitely a case of negligence regarding my laptop and it was never physically damaged. Being made to pay the fee for repairs is clearly unfair in this case. The resolution of my issue is not streamlined and the MTN reps do not seem to know where to direct me.

After sending an email to their complaints department, I received a call from a supervisor and he tried to expedite the laptop being fixed. Months later I have not received feedback. I have been sitting with a dysfunctional laptop for months even though I still pay for it.

I have been a loyal customer of MTN for many years and to keep paying for a device that is defect is totally unacceptable. The lack of feedback or updates on their end is really frustrating.