LS
Lua S
1 reviews | Active since May 2019
06 May 2019, 16:15
MTN Laptop
Dear MTN Why do you advertise laptop deals if you do not have 1 laptop in stock country wide? I have been waiting for 2 months to upgrade my contract to an i5 lenovo laptop and you have no stock. Not only do you not have stock of the one I want but you have NONE of the laptops advertised in your bright and glossy catalogue in stock. I am so angry! I have 4 contracts with MTN and have been with you for about 13 years! I have approached my contact at your store in Hillcrest and asked for someone I can call as the customer and apparently there is no number I can call. Have you ever heard of not being able to speak to a regional manager when you are unhappy? I have not! I might add that the staff at the Hillcrest store, namely Telissa Janse Van Rensburg, have been fantastic and I can only imagine the abuse they have to take from irate customers with this stock issue. I want to know why you do not withdraw your advertising if you can not supply your customers? To this day there is a full 2 pages for me to choose from of none existent laptops? My upgrade was for the 1st of March. I have another upgrade on the 12th of June and need another laptop (the top option). So it is 2 laptops I need. I would think you would care about your customer relations and please tell me what is going on! Please tell me how one of the biggest companies in the country can not obtain stock of what they advertise??? Lua Sutherland
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Replies (6)0
Replies (6)
MTN South Africa's replyOfficial
07 May 2019, 10:01Good Day Lua
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise.
Kindly note that this matter has been escalated to the demand and inventory team and will revert to you with feedback.
We would like to assure you that it is not our intention to dissatisfy any of our clients.
Warm RegardsBrendah Langa
Complaints Management
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise.
Kindly note that this matter has been escalated to the demand and inventory team and will revert to you with feedback.
We would like to assure you that it is not our intention to dissatisfy any of our clients.
Warm RegardsBrendah Langa
Complaints Management
Best regards,
MTN South Africa's reply07 May 2019, 10:01
Official
Good Day Lua
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise.
Kindly note that this matter has been escalated to the demand and inventory team and will revert to you with feedback.
We would like to assure you that it is not our intention to dissatisfy any of our clients.
Warm RegardsBrendah Langa
Complaints Management
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise.
Kindly note that this matter has been escalated to the demand and inventory team and will revert to you with feedback.
We would like to assure you that it is not our intention to dissatisfy any of our clients.
Warm RegardsBrendah Langa
Complaints Management
Best regards,
LS
Lua S's updateReviewer Update
08 May 2019, 14:53Hello
Please advise on your stock holding of the laptop I would like? You had said you would check the stock holding? The person I am dealing with at the Hillcrest store is Nirvir.
Thank you for your reply.
Lua Sutherland/Jooste
LS
Lua S's update08 May 2019, 14:53
Reviewer Update
Hello
Please advise on your stock holding of the laptop I would like? You had said you would check the stock holding? The person I am dealing with at the Hillcrest store is Nirvir.
Thank you for your reply.
Lua Sutherland/Jooste
LS
Lua S's updateReviewer Update
15 May 2019, 12:30MTN
I am still waiting..............
LS
Lua S's update15 May 2019, 12:30
Reviewer Update
MTN
I am still waiting..............
MTN South Africa's replyOfficial
17 May 2019, 12:12Good Day Lua
Kindly note that we tried to reach you on the 14th and the 15th, unfortunately there was no answer.
Please note that the stock analyst advised that we will be getting stock soon, we are waiting for confirmation of when it will be available.
We sincerely apologize for any inconvenience caused as a result of this.
Warm RegardsBrendah Langa
Complaints Management
Kindly note that we tried to reach you on the 14th and the 15th, unfortunately there was no answer.
Please note that the stock analyst advised that we will be getting stock soon, we are waiting for confirmation of when it will be available.
We sincerely apologize for any inconvenience caused as a result of this.
Warm RegardsBrendah Langa
Complaints Management
Best regards,
MTN South Africa's reply17 May 2019, 12:12
Official
Good Day Lua
Kindly note that we tried to reach you on the 14th and the 15th, unfortunately there was no answer.
Please note that the stock analyst advised that we will be getting stock soon, we are waiting for confirmation of when it will be available.
We sincerely apologize for any inconvenience caused as a result of this.
Warm RegardsBrendah Langa
Complaints Management
Kindly note that we tried to reach you on the 14th and the 15th, unfortunately there was no answer.
Please note that the stock analyst advised that we will be getting stock soon, we are waiting for confirmation of when it will be available.
We sincerely apologize for any inconvenience caused as a result of this.
Warm RegardsBrendah Langa
Complaints Management
Best regards,
LS
Lua S's updateReviewer Update
31 May 2019, 13:16Dear MTN
To update on the above situation. I am somewhat happy for the outcome of the laptop issue. I in the end was able to get a laptop (although not the one I wanted). A long struggle and one that is still in process as I am now waiting for an i5 laptop for another upgrade on the 12th of June. This laptop must be the i5 and can not be any other or lower spec laptop. I deal With Niven at Hillcrest store. I am sure you understand why I am writing this before the actual upgrade date as I waited three months for the laptop I was able to get.
Please advise when I will get the i5 Lanovo needed.
Kind Regards
Lua Sutherland/Jooste
To update on the above situation. I am somewhat happy for the outcome of the laptop issue. I in the end was able to get a laptop (although not the one I wanted). A long struggle and one that is still in process as I am now waiting for an i5 laptop for another upgrade on the 12th of June. This laptop must be the i5 and can not be any other or lower spec laptop. I deal With Niven at Hillcrest store. I am sure you understand why I am writing this before the actual upgrade date as I waited three months for the laptop I was able to get.
Please advise when I will get the i5 Lanovo needed.
Kind Regards
Lua Sutherland/Jooste
LS
Lua S's update31 May 2019, 13:16
Reviewer Update
Dear MTN
To update on the above situation. I am somewhat happy for the outcome of the laptop issue. I in the end was able to get a laptop (although not the one I wanted). A long struggle and one that is still in process as I am now waiting for an i5 laptop for another upgrade on the 12th of June. This laptop must be the i5 and can not be any other or lower spec laptop. I deal With Niven at Hillcrest store. I am sure you understand why I am writing this before the actual upgrade date as I waited three months for the laptop I was able to get.
Please advise when I will get the i5 Lanovo needed.
Kind Regards
Lua Sutherland/Jooste
To update on the above situation. I am somewhat happy for the outcome of the laptop issue. I in the end was able to get a laptop (although not the one I wanted). A long struggle and one that is still in process as I am now waiting for an i5 laptop for another upgrade on the 12th of June. This laptop must be the i5 and can not be any other or lower spec laptop. I deal With Niven at Hillcrest store. I am sure you understand why I am writing this before the actual upgrade date as I waited three months for the laptop I was able to get.
Please advise when I will get the i5 Lanovo needed.
Kind Regards
Lua Sutherland/Jooste
LS
Lua S's updateReviewer Update
21 Jun 2019, 20:17Hello MTN
Once again I am still waiting! I need an I5 and still there is no stock! Still the glossy adverts enticing your customers all for disappointment to set in when you wait and wait!
Disgusting service from MTN!
Once again I am still waiting! I need an I5 and still there is no stock! Still the glossy adverts enticing your customers all for disappointment to set in when you wait and wait!
Disgusting service from MTN!
LS
Lua S's update21 Jun 2019, 20:17
Reviewer Update
Hello MTN
Once again I am still waiting! I need an I5 and still there is no stock! Still the glossy adverts enticing your customers all for disappointment to set in when you wait and wait!
Disgusting service from MTN!
Once again I am still waiting! I need an I5 and still there is no stock! Still the glossy adverts enticing your customers all for disappointment to set in when you wait and wait!
Disgusting service from MTN!