MTN Lacks Customer Services

Can Hello Peter Help me I app**** for WiFi home package online on the 30 September 2024 I was charged Pro rata and full month of October the Device came on the 02 0ctober 2024 and I found out that very day that the Router isn't working on the 3rd I called in and advised then that the Device isn't working nor is the Sim ricaed I was advised to take it to the nearest MTN STORE ...they tested the Device and said its Fault from the Shop..all of those I went to refused to take the device nor assist me to Rica the Sim as they say the all Franchises,I've sent numerous Emails and I've called and I'm not getting any help on the 05th I called in and I asked for a Return and Refund as I was in within my 7 days cooling Period cs basically I've paid for something I'm not using I was told that it will be canceled and Device will be collected and I'll be refunded I've been since waiting with no communication at all instead everyday I'm getting a different reference numbers this is tiring I've spent so much many going from Pillar to Post I really need assistance