MTN Lackadaisical Customer Service

I've been a Prepaid User with MTN for over 20yrs and am concerned about their level of service, pricing but lately about their attention to and standard of service delivery.

I buy the same products monthly on the app by loading airtime and converting it to: - 900 All-net voice minutes & - 30GB Data (1GB/ day)

For the past week, the App has been working well except when I click the "Buy Data using Airtime". The screen goes blank and white and refuses to load. As a result I've been unable to buy data and am forced to buy expensive Banking App Data daily.

I've been communication with them daily and the best they can do is tell me that the problem is receiving attention. I've requested that since I have a credit on the App which is sufficient to purchase my monthly data they should do an override and purchase it from their end. It is needless to say that thus does not even receive a response.

I'm now at my wits end and am infuriated by the indolent and lackadaisical customer service approach I'm now receiving from MTN. I'm even considering migrating to another carrier. Hopefully I'll be considered important there.

Thus is the best response I get 👇🏾👇🏾👇🏾👇🏾 Hi there,

Kindly be advised that ref SMC/*** is still open, we will advise as soon as we receive feedback. We apologize for the inconveniences caused.

~MAT