MTN lack of service to it's business contract customers

I requested a reply from MTN Business some days ago concerning the upgrade to my contract, which is due for renewal in the next 3 weeks. To date, I have received 1 cut and paste email that it will be passed to the relevant department. No communication at all since then. I realise, as everyone does, that Lockdown is in force and that companies are short-staffed, as we are as well. If this is not sorted out soon, I will be cancelling my Business contract and go elsewhere. MTN, I require an answer!