1 reviews | Active since Feb 2017
MTN lack of service resulting in excessive data bills
<p>Since 2016-10-24 my wife has been trying to buy data bundles from MTN. Keep getting a "You are not registered for selfservice" message.</p> <p> </p> <p>230 minutes of phone calls to the support helpline, visit to a branch and logging queries this issue has not been resolved.</p> <p> </p> <p>Excessive invoices has been received as out of data rates where charged.</p>
Dear Schalk,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your enquiry has been escalated to our MTN Active department. I have asked that they contact you urgently to assist.
Thank you
Kind regards
MTNSA
Dear Schalk,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your enquiry has been escalated to our MTN Active department. I have asked that they contact you urgently to assist.
Thank you
Kind regards
MTNSA
Since the comment from MTN on 2017-02-07 on this issue indicating that someone will make contact "urgently" no contact has been made.
Since the comment from MTN on 2017-02-07 on this issue indicating that someone will make contact "urgently" no contact has been made.