1 reviews | Active since Mar 2017
MTN lack of service and *****
<p>I logged into MTN ACTIVE yesterday morning. It said I had 1.2gig avail plus another gig carried over. I am EXTREMELY careful re my phone as I was hot HARD many years ago by MTN's ************ billing system. A few hours later I received notification that I was out of data (how????) And that I had incurred a further R1k additional bill (how??????) ...now I keep receiving this SMS: Y'ello, this is a friendly reminder that you have exceeded 75 % of your Credit Limit of R 1961.00. Kind Regards, MTNSA ...WHAT THE HECK IS GOING ON????? I NEVER use credit in ANY form ...I am OPPOSED to it on religious grounds. I have received NO FEEDBACK on my URGENT reports regarding this "apparent 3.2gig" data usage. MTN YOU NEED TO REFUND ME URGENTLY AND SORT THIS OUT IMMEDIATELY!!!!!</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the invoice for the disputed usage is still unbilled, kindly request for the usage to be validated once the invoice dated 2017-03-16 is finalized.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the invoice for the disputed usage is still unbilled, kindly request for the usage to be validated once the invoice dated 2017-03-16 is finalized.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***