Mtn - lack of service and customer service

Did sim swap on 08/04/2018 around 09:30 am....they told me between 2-24hours for sim to become active. Its now almost 33hours and still nothing. Called customer care they say they can see no sim swap on my on my account and need to go back to mtn store. On a good they that MTN shop is a pain to go to.

That is a huge inconvenience seeing that I had to pay for a service that was not delivered.

Tried phoning cancellation department to cancel contract, after 25mins of waiting I had to put down (note that I had to phone from my telkom mobile number seeing my mtn sim is inactive).

Mtn cant deliver a service and they also do not allow you to cancel their poor service.