MC
Millicent C
1 reviews | Active since Nov 2010
28 May 2019, 15:02
MTN lack of service
I have twice tried to get a response on MTN.co.za but the call centre closes the calls after a single response so you have to keep opening new calls. Every other service provider I have dealt with has a courtesy service where you rate the responses. No wonder MTN does not follow this business model.
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Replies (2)
MTN South Africa's replyOfficial
29 May 2019, 14:38Good day Millicent,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note as per our telephone conversation, we are working on resolving this matter. We will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note as per our telephone conversation, we are working on resolving this matter. We will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
MTN South Africa's reply29 May 2019, 14:38
Official
Good day Millicent,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note as per our telephone conversation, we are working on resolving this matter. We will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note as per our telephone conversation, we are working on resolving this matter. We will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
MC
Millicent C's updateReviewer Update
03 Jun 2019, 18:00Hi zanele. As I said before I paid the money and sent proof of payment to yourself and the lawyers. Now the lawyers have sent me a schedule of payments for yet another amount so this is far from resolved. I am on holiday out of the country so you cannot phone me. Please explain on email.
MC
Millicent C's update03 Jun 2019, 18:00
Reviewer Update
Hi zanele. As I said before I paid the money and sent proof of payment to yourself and the lawyers. Now the lawyers have sent me a schedule of payments for yet another amount so this is far from resolved. I am on holiday out of the country so you cannot phone me. Please explain on email.