1 reviews | Active since Sept 2016

18 Nov 2016, 10:07

mtn lack of service

<p>I have an account with mtn.. at the beginning of this year 2016 i lost my job so i was unable to pay the account... and later they reported my account at there legal department (credit berues). And now at the 5th of november i have fully pain the acc but still my name is still with the legal department. When i call mtn customer service they say to me i have to call the legal to release my acc.. whn i call the legal department they say i have to call mtn.. and remember im using my money to call them everyday.. but im no longer owing them but they treat me like a tissue paper...</p> <p> </p> <p>I dont think any one in my family n those who are close to me will have account with poor mtn...</p> <p> </p> <p>We rather go for VODACOM as they are south African leading network.. not this bull**** mtn. I spoke to nosipho ref for my call ********** 63.</p> <p> </p> <p>Can u please take a rule on that</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Nov 2016, 17:04
Official

Thank you for your post

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***