MTN lack of response and service

Dear Mr Loots - Office of Chief Customer Experience Officer at MTN South Africa

I am sincerely hoping that you can assist me, as I have hit the proverbial brick wall at Customer Service and Upgrades.

I have had the following contract *** since I think 2009 ( took over contract from C van Zyl), without once defaulting on my payments. I am an estate agent, hence, the telephone is the single most vital source of my business.

Due to Covid I have to work mainly from home. My current contract allows 300 minutes which barley lasts due to the high number of calls I have to make. Hence when I saw the advert for the sim only package Business L R579-00p/m 1000 min/23gb data. I promptly opened up a (Pty) Ltd business, only to be told by MTN upgrades that my “business” has to have trading bank statements for 3 months plus.

Unfortunately my excellent prior payment record etc is of zero substance to the MTN credit department. Take into account my current payment is +-R1500 per month and if allowed the new contract will be +R600 (less than half of what I am currently paying). I can also ensure that the debit order payment can come of the existing bank account which is currently in place.

The company I work for, Jawitz Properties also doesn’t have a corporate account with MTN.

Is there any possibility, my existing contract can be changed to the contract I want.

I look forward to your response.

Best regards

Ashe