1 reviews | Active since May 2015
MTN Lack of Response
TO WHOM IT MAY CONCERN<br> <br> MTN have allegedly been experiencing some staff problems over the last few days. <br> My MTN contract was suspended on Sunday the 24th of May 2015 (Without having missed any payments). When trying to contact their help centre for assistance and to restore the account a recorded message informed me that they were experiencing some technical difficulties. <br> When attempting to contact them again on Monday the 25th of May 2015 there was no assistance again.<br> It is completely ridiculous that MTN can suspend an account when having alleged staff problems but offer no assistance whatsoever in restoring it as a result of these alleged technical difficulties.<br> Can someone from MTN kindly contact me so that we can sort out the issue.<br>
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, the lines have been reinstated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, the lines have been reinstated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***