MTN Lack of Leadership for customer convenience

Writing these reviews means nothing to MTN as they don't care about customers opinions. Enjoy the ride MTN leadership, it won't be much longer. I took out a MTN free router contract in Port Elizabeth Walmer Park, I explained this router is not for my home location. The lady responded no issue as long as when you cancel the router comes back to that branch. I couriered the router back to Port Elizabeth for a family member to return this router to close the contract. Only to be told I must personally return the router to any MTN store in SA, ok well that means I must courier this unit again to my home base and then return the router. MTN you clearly try to sell this as risk prevention, I personally believe you just have no ability to think outside of the box. It is time you people start thinking at leadership in MTN!! My last MTN contract is nearly done, I can't wait!