MTN lack of Customer service

Hi

I am so frustrated and very disappointed with MTN after being a loyal customer with them for many years. I no longer have any faith in MTN anymore.

I purchased a brand new phone Samsung A04s on contract on 13 December 2022 for my nephew as a Christmas present. After 3 weeks the sound just stopped working. I was told that I can take the phone to any MTN store. I took to the phone to the MTN store in Vangate Mall on the 22 January 2023. After getting a notice that it was ready to be collected. My nephew tried to use the phone found that it had the same issue. I returned the phone to MTN Vangate I was told that they will send it back. This happened a few more times and each time the phone still had the same issue. After a few months passed I then requested that the phone be replaced as it was intended to be Christmas present and my nephew hardly got any use out of it. I also found out during this time the Cellphone Number was re-allocated to someone else which I mentioned to the customer adviser at the time as I left the sim card in the phone with them so how was this possible. After some time passed I went back to the store only to find out nothing had been done. Many visits to the store has been met with frustration due to being told one story after another. I have requested a cancellation of this contract so many times and my account be credited as it was only used for a few weeks. I still do not have a phone or had any use of the cell Number as many visits to the store has been met with frustration due to being told one story after another. It is now June 2024 and this issue has still not been resolved. In a few months it will be December again.........

I would like this contract to be cancelled and my account credited for all the months I have been paying for no service.

Michelle Meyer ***