DF
Dirk F
1 reviews | Active since Aug 2016
23 Jan 2019, 11:07
MTN LACK OF CUSTOMER SERVICE AND DANELL GOVENDER (TELESALES)
My 3rd Posting to Hello Peter, due to MTN's refusal to assist me.
been waiting since 15 Jan 2019, for a reply from MTN, if my application is successful.
been dealing with Ms Danell Govender, and it seems if she is incapable of reaching her superiors and/or handling this application.
Each email directed to her, i get the same answer, which will follow below:
Good morning
please accept my apologies for the delay in feedback. The matter has been escalated to the vetting management team regarding this delay.
Warm regards, Danell Govender Agent: Telesales C: +27 83 ********** ********** | mtn.co.za
WHEN IS MTN AND OR DANELL GOVENDER OF THE INTENTION TO PROVIDE ANY CUSTOMER SERVICE???
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
24 Jan 2019, 09:16Good day Dirk,
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that our sales department has confirmed that you have been provided with feedback.
Warm Regards,
Zanele Mazibuko
Complaints Management Team
MTN South Africa's reply24 Jan 2019, 09:16
Official
Good day Dirk,
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that our sales department has confirmed that you have been provided with feedback.
Warm Regards,
Zanele Mazibuko
Complaints Management Team
