MTN Lack of CUSTOMER CENTRICITY

Internet access is been intermittent for approximately three weeks,they fail to even send a notification that their towers are having problems. It's quite disturbing not to even know if they will ever restore services cause if you call the service champions tells me about rebooting the device. the tower with the problem is in Hoerskool Eland****rt Danville Pretoria. Communication can save the day. Even sent enquiry emails but no response