MTN lack of Customer care

I took an online contract for dat on Black Friday and it was delivered mid December. The contract worked fine. In the second week of January 2021 I realised that it was not working. I went twice to an MTN store and logged complaints on the website. It was redirected to coverage department and they said there a soft suspension and I must contact customer care. They forwarded my query to customer care 6 days ago and still no feedback. My data will expire and I will not be able to use it. There is no way of speaking to an agent. When you call the number and select 0 it keeps saying you have selected an incorrect option. MTN is gone very bad in customer services, I am now waiting to report to the regulator for communications.