MTN LACK OF CLIENT SERVICES

<p>To whom it may concern</p> <p> </p> <p>Ive been into Mtn boksburg today13/01/2017 , to get a new P8 Hawai with the special that includes 10 000 min and 50 gig data fo R270</p> <p>Only then i found out that my status says legal (wise) , due to money out standing..</p> <p>So it means i cant get an extra contract due to staff at head office thats in capable do there jobs,</p> <p>And this contract special was only for today</p> <p>So ive waisted 3Hours of my day An whole 1hour on my exspenses to phone head office , legal wise and so on.And every time you get transferred , and people saying they cant assist.</p> <p>As There words were its at legal wise , and they cant assist , Then they give me an number to phone.</p> <p>Then they say they cant assist it takes 3 days , and there is no one else that can assist on this</p> <p> </p> <p>The last attemed i phoned 808 again and asked for a suppervisor that i can discuss this matter with as it is urgent..Ref ********** 60</p> <p>The words was they couldnt find a suppervisor as they all in a meetings..The only problem of got with this is it is always the same answer..THEY IN MEETINGS..</p> <p> </p> <p>Last year i upgraded again , after my previouse experience , and putted everything behind me..</p> <p>Then on my first bill they over charge me again ,like all the previouse times</p> <p>(The reason why ive cancelled my debit order many years back is because of this)</p> <p> </p> <p>So i went in store again to sort out this matter as then we found out with my contract theres a 2 gig data plan , so i spoke to the lady on the day of purchase the reason why im taking this contract is because of this 2 gig data thats worked into the plan>So as discussed instore the additional 2 gig data should have be cancelled , and was never cancelled...</p> <p>After all fights i spoke to someone on 808 and she assisted me on loading a credit on my account as this wasnt my Mistake but MTN's..So i was all happy as it was sorted</p> <p> </p> <p>So December i went in store to ask what is my outstanding balance and they gave me my correct amount R589 +- and this is what it must be..So it means my account was fully paid>>and meaning the credit was sorted</p> <p> </p> <p>Now sundenly im owing MTN money</p> <p> </p> <p>My account is fully paid on according to my contract ,and i dont owe a cent</p> <p> </p> <p>Ive been a client for almost 12 years ,and everytime i upgrade i have got the same issues over and over , and Waisted how many hours to resolve this problems,,The same problems over and over</p> <p> </p> <p>Im very dissapointed in the service MTN gives to there clients , and not the staff on site but the head office as there must be suppervisors to attend to matters like this.But always no one available</p> <p> </p> <p>If this thing was credit correctly on last year , how can i owe MTN money</p> <p> </p> <p>I WANT THIS CONTRACT AS EXPLAIND BECAUSE OF THE OFFER THAT YOU GIVE FOR TODAY , BUT BECAUSE OF LACK OF CUSTOMER SERVICE I COULDNT GET THIS CONTRACT TODAY</p> <p>IM REALY DISSIPOINTED AFTER TODAY , AFTER BEEN SO LONG WITH A COMPANY AND HAVING THE SAME PROBLEMS OVER AND OVER</p> <p> </p> <p>I STILL WANT THIS CONTRACT ...</p> <p> </p> <p>Im on the Brake point with mtn now..And on the point of cancelling my contracts and give them to people that wants to serve there clients</p> <p> </p> <p>And last how can they put me on legal this is not even 30 days , and secondly without phoning your clients to let them no ABOUT oustanding amounts.Then surely this issue would have been solved as i would have explained them agian over and over like the previouse times</p> <p> </p> <p>This is affecting my rating of Buying house , so this is getting very seriousely</p> <p> </p> <p>Your urgent response will be appriciated</p> <p> </p> <p>Regards</p> <p> </p> <p>Chris Cornelius</p> <p> </p>