1 reviews | Active since Oct 2016
MTN Lack of Action and Communication Regarding *****
<p>A contract that was requested to be cancelled on the date required was **********ly reactivated in another province without my knowledge. Notifying MTN of this has proved useless; help desk staff do not get back to you and even when all documentation requested has been provided, does not seem to reach the correct department. Due to MTN's lack of accurate admin, a fault they caused and cannot resolve has now seen them hand me over to legal and require the MDB to constantly call me regarding payment. Unfortunately there seems to be no-one at MTN capable of handling ********** activity on one's account and they would rather hand you over to legal than resolve an issue that was caused by their admin error.</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the line has been placed as ********** and is currently being finalized by our ***** department.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the line has been placed as ********** and is currently being finalized by our ***** department.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Good day Kevin Siemers,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly fax us an affidavit statement and a certified copy of your ID in order for the ***** department to investigate further on your account. Please fax the documents to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Good day Kevin Siemers,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly fax us an affidavit statement and a certified copy of your ID in order for the ***** department to investigate further on your account. Please fax the documents to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***