MTN La Lucia offers-if we can call it that-SHOCKING customer service!

SHOCKING service from MTN La Lucia Mall. I am appalled that MTN allows a shop with a 2.3 rating to continue functioning. Staff are rude, do not answer your calls & generally have NO IDEA about customer service. The shop is always empty & it should be a goldmine! I have waited from 27 November, when I signed a new contract-no new iPhone 13s were available. Got my phone on 10 Dec. It started playing up & eventually just froze & I took it in 27 Dec. No communication from the store unless I queried it. Eventually got it back on 30 January & it was doing the same thing. I was told to remove the iCloud but it wouldn't turn on. I then took it upon myself to go to 3 separate MTN stores-all were undergoing renovations! Eventually I took it to Pavilion who sent it to technical, after I could clear the iCloud & was told a week later I qualify for a new phone. I returned, reluctantly, to La Lucia where they have no stock. So this would be almost 3 months that I have been paying for a contract for an iPhone 13 & have been left using my old iPhone 8+-imagine I had no spare? When I queried the financial aspect of it, I was told there was nothing to be done. The ONLY shining light in all of this & an individual MTN should be proud to have as an employee, is Mamareno, who works in the customer services & has gone out of her way for me.