LS
Leroy S
1 reviews | Active since Nov 2017
20 Nov 2017, 18:42
Mtn kzn
Mtn pinecrest store lost my identity document, after accepting the negligence of their consultant they said they were going to refund me, then they just ignored me everytime I followed up with them! I got proof between me and mtn on email in which I can forward as evidence of the above complaint!
Thank you!!!
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
21 Nov 2017, 17:21Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to pine crest Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply21 Nov 2017, 17:21
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to pine crest Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
LS
Leroy S's updateReviewer Update
02 Dec 2017, 15:30Good day
Still mtn pinecrest still haven't contacted me or even got back to my complaint!!!
Thank you
LS
Leroy S's update02 Dec 2017, 15:30
Reviewer Update
Good day
Still mtn pinecrest still haven't contacted me or even got back to my complaint!!!
Thank you