MTN Kyalami gives ****ty service

Bought an Iphone 8 and was assisted by Noluthando Maseko on the 19th of February 2018. She was more than happy to sell me this phone and sell me all the features of the phone including that is it water resistant. Today 2nd April 2018, the phone fell inside water n stopped working,I return the phone and get ATTITUDE for days. She told me the phone was damaged in my possession n I must call insurance, once she gives me the phone its out of their hands. I am perplexed,I am disappointed at the level of inconsideration displayed by this lady. Does MTN not display TCF (treat customers fairly) towards their customers? The phone is only a month old yet I'm told I need to pay an access with the insurance because my service provider told me my phone is water resistant and water proof. I sent home with my broken device because the MTN store in Kyalami is not linked to their repair centre so I will eventually have go take the phone in myself for repairs.

I am very disappointed in Noluthando who changed her attitude towards me because I had aalready query. I'm disappointed in MTN for not training their staff members about TCF. I am disappointed and angry that a phone that is 1 month old that the service provider sold as gold cannot now fix and I have to pay.

I am definitely taking this up with the ombudsmen