1 reviews | Active since May 2016
MTN ****rak *** / Auto Page
<p>Goeie dag,</p> <p>Ek het opgegradeer in Jan 2016 vanaf Top Up ****rak(R258.99) na verlaagde Top UP ****rak (R219.00). Van die begin af is my aftrekorder verkeerd. Na herhaaldelike eposse en telefoniese gesprekke met MTN is my rekening steeds nie uitgesorteer nie. Op 18 Mei 2016 om 15:21pm het ek epos ontvang vanaf MTN, ek haal aan " REQ *** - Resolved notification - Morning all, The issue has been identified and i have received a report of affected subscribers. WE WILL BE PASSING MASS CREDIT - GEEN kredit is tot nou op rekening aangebring nie, inteendeel aftrekorder bedrag is meer, bedrag op staat is ook vers****end as boodskap per sms tov aftrekorder wat einde van Mei 2016 afgaan, EK IS RAADOP NOU....</p>
Good Day Jenny Potgieter,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records on the cellphone number *** there was no double charge on anything. You were charged for Content subscriptions with a third party companies for content that includes Movies and Music. Companies your number is subscribed to are Via Media, Buongiorno, Data SMS , Cael Media and Victorious Technologies.
The above 5 WASPA companies are the reason your bill is high, for contact details of the above companies please contact our Customer Care on 808. You can cancel the subscriptions by dialing *141*5# and select on 'Content Services.
Kindly note that your package is not a TopUp but an MTN My Choice 50min package which must have a Usage Limit in order to be capped. Your Limit was only set to R0.00 on the 01 May 2016. This means that you were able to exceed your monthly subscription fee before the limit can be set to R0.00. The below table shows history of changes made on the limit with dates, time and the amounts. MTN took over the account on the 18 March 2016 and the below shows that the limit was high before this date. We will still be investigating this matter and necessary credits will be made if due to you.
Date/Time Source Channel Old SUL New SUL
2016-05-01 12:03 Service Provider R 388.00 R 0.00
2016-03-27 09:17 PCI R 298.97 R 388,00
2016-03-17 16:28 Service Provider R 238.82 R 298.97
2016-03-17 07:29 Service Provider R 30 000.00 R 238.82
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Good Day Jenny Potgieter,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records on the cellphone number *** there was no double charge on anything. You were charged for Content subscriptions with a third party companies for content that includes Movies and Music. Companies your number is subscribed to are Via Media, Buongiorno, Data SMS , Cael Media and Victorious Technologies.
The above 5 WASPA companies are the reason your bill is high, for contact details of the above companies please contact our Customer Care on 808. You can cancel the subscriptions by dialing *141*5# and select on 'Content Services.
Kindly note that your package is not a TopUp but an MTN My Choice 50min package which must have a Usage Limit in order to be capped. Your Limit was only set to R0.00 on the 01 May 2016. This means that you were able to exceed your monthly subscription fee before the limit can be set to R0.00. The below table shows history of changes made on the limit with dates, time and the amounts. MTN took over the account on the 18 March 2016 and the below shows that the limit was high before this date. We will still be investigating this matter and necessary credits will be made if due to you.
Date/Time Source Channel Old SUL New SUL
2016-05-01 12:03 Service Provider R 388.00 R 0.00
2016-03-27 09:17 PCI R 298.97 R 388,00
2016-03-17 16:28 Service Provider R 238.82 R 298.97
2016-03-17 07:29 Service Provider R 30 000.00 R 238.82
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***