MTN Kolonnade
A day before my upgrade is due, I pop in to the store to reserve the cellphone I want, on the day of the upgrade I come in to the store, wait for 2 hours without being helped, the staff are incredibly rude and tell me that they only have a gold cellphone in stock after I reserved the black one, they do however have a black one but they refuse to open their "cage" because according to them the store is closed. Eventually the sales lady decided she was going to help me, but still she is rude and speaking in her language so that all of the customers left in the shop stare at me. I am seriously considering NOT renewing my contract with MTN after this one. Your Kolonnade branch sucks! You cant work in retail if you are rude or if You DO NOT WANT TO HELP CUSTOMERS! I work in retail myself, I work during the week, weekends are the only time left for me to do my upgrade. Is this how MTN handle their Loyal clients?
Good day Leatitia,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to the management of the said branch. If you do recall the consultant that dealt with you, kindly provide us with her name as well so that we may correct her behaviour.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Leatitia,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to the management of the said branch. If you do recall the consultant that dealt with you, kindly provide us with her name as well so that we may correct her behaviour.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,