MTN KNYSNA Service Appaling

On completion of my upgrade contract I waited six weeks for a new phone. I got apologies about a new delivery system…my phone had to come from Mossel Bay and I live in Knysna. On receipt I asked the shop attendants to check that all of my MTN settings, on their system, remains the same. Two years ago they said everything was and I had to go back to the store three times to have settings rectified on MTN side. Of course with my very first SMS a flag came up ' unable to send because of insufficient prepaid balance'. And I am not on a prepaid package. I went back to the store on Wednesday 27/09 to have this rectified, and at the same time asked them to verify that my international roaming was on; which Regis confirmed was indeed the case. On arrival at my destination I had no roaming and for the duration of my holiday I could not call friends, my travel companions or even order a taxi. I contacted the manager from abroad and his response was that he apologises for the 'misinformation' given. Just that. The staff, manager included, simply dont care, and I urge everyone reading this to stay away from the MTN Knysna store.