1 reviews | Active since Feb 2011
MTN Knysna no service; dont answer phone
<p>bought a dual sim on 12 December, was told to wait 48 hours for card to be activated. After 3 dyays returned to store told to wait again. Now 10 days later, calls to customer care and activation centre, referred back to store. THIRTY consecutive calls to the store ALL remain unanswered. Can it get worse? i dont think so</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the mobile number 060****750 for the dual SIM has been activated on 2016-12-21 and we have requested for the mobile number to be Rica’d. Please be advised that the matter has been escalated to the store management to take corrective measures in accordance with our service level agreements.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the mobile number 060****750 for the dual SIM has been activated on 2016-12-21 and we have requested for the mobile number to be Rica’d. Please be advised that the matter has been escalated to the store management to take corrective measures in accordance with our service level agreements.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***