AC
Armand C

1 reviews | Active since Jul 2018

03 Apr 2026, 19:11

MTN Knysna BIGGEST *******S!!!!

I baught (new contract) on 16 March 2026. Top of the line Samsung s26 Ultra. Within 24 hours i took the device back to MTN Knysna where i took out the contract to inform the phone is not functioning properly. They made me out to be crazy and had to reset phone multiple times. It kept on switching off my sim card and 5g wifi is according to them not supported. Samsung informed the phone had to be replaced but they had alot of stories. Few days later my screen is glitching and mirroring all the text for example the time and date aswell as weather. Again phone had to be factory reset but still does it. Samsung support again advised that the phone needs to be replaced. Went in store with an arrogant manager and a sales guy that has blocked me on whatsapp. Phoned customer care and they also advised phone needs to be replaced by MTN store. Have that on a recording. Even thou this Samsung is a piece of **** my calls are recorded! Now i am stuck with a phone of R1280 a month that can not work properly and is defective. The manager finally then said phone needs to be booked in but how must i manage without a phone and running a business for + - 4 weeks???? Mtn support has not gotten back to me. I am just left in the dark. But i have one suprize for MTN Knysna. I will be taking legal action and will not be taken for a tool!

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