MTN kindly upgrades and supplies a complete stranger with a Iphone on my account, and now i sit without broadband!

My MTN broadband account was **********ly upgraded in a different province. I am in the Eastern Cape and it was upgraded in Westville Durban. I requested the docs used to upgrade and its my ID number with a different face and different dates, not even my full name. Signature is completely different as well. As soon as i found out about it i reported it to the beacon bay stoer(16th April) they requested a certified copy of my ID and a affidavit which i immediately went and did and returned about 30 mins later and handed it in. I informed the lady how important it was to get this done ASAP as i''m going away for a week(on the 26th April) and need to take my broadband with, she said she would do it immediately and that it normally takes about 7 days. I now find out after going back to the store 3 times that it was only logged on the 19th April. Firstly I don't see why i should sit without my connection which i am paying for, if it is a clear case of *****. Is this a inside job? should IDs and signatures not be compared? Esp since my contract is under SJD de lange and the ID used to do upgrade was just S de lange????? Ref ***