EM
Enoch M
1 reviews | Active since Jul 2015
31 Jul 2015, 07:05
MTN KILLING MY HAPPINESS
I have been paying MTN via debit order every months and payments was always successful, on the third month I received a notification from the bank stating the amount debited for R926.39 and my premium is only R80 every month on top up option which is highly impossible for me to be billed that amount. I immediately went to the nearest MTN branch to get assisted, when I get there consultant checked my statements said she doesn't see why I was charged that \ridiculers "amount and I must call 808 "
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MTN South Africa's replyOfficial
12 Aug 2015, 15:33Hello Morenawaka,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention with ref number : REQ:***. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention with ref number : REQ:***. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
MTN South Africa's reply12 Aug 2015, 15:33
Official
Hello Morenawaka,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention with ref number : REQ:***. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention with ref number : REQ:***. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***