MTN Keywest

So Mtn your 24hrs are up that I gave you in my email yesterday. I told you what will happen. Yesterday my fiancée went to Mtn Keywest to upgrade her phone. She wanted her phone in the black color. She walked in there was only 2 people assisting customers and the branch manager so 3 in total and was apparently running a skeleton crew. The person helping her had no product knowledge when assisting my fiancée Sim card was forced into the new phone and my fiancée asked what about the 2nd Sim the new phone could not be opened. The person assisting went to a Pakistani shop to assist in trying to open the new phone. Then it was decided to give my fiancée another phone but not the color she wanted. She enquired about this and was told that is al they have. Then the person assisting lost my fiancé's 2nd Sim again when she asked where it was she was just told they don't know and according to them that was the end of that. All this took 5 1/2 hrs. My fiancee came home and just broke down. My son then had to make sure all the stuff from the oldd phone got moved to the new phone. They couldn't even get that right. I emailed Mtn and informed them they had 24 hrs to contact my fiancée and myself and that I was expecting an apology from Mtn corporate the regional manager as well as the branch manager at Keywest. I also informed them they Will get my fiancée the phone color she wants. I don't care that there policy states 72 hrs to 14 days. Nobody makes my fiancee break down just because Mtn doesn't know anything about service. Mtn YOU AND YOUR COMPANY IS USELESS AND I DID WARN YOU IN MY EMAIL YOU HAD 24 HRS BEFORE I GO TO Hello Peter. THE DAYS OF JUST ACCEPTING BAD SERVICE IS OVER.