Mtn Kenilworth Centre

I went to MTN Kenilworth centre branch to apply for a new contract and was advised that I will receive a response with the outcome of my application within 24 hours. 5 days later, I have still not received any contact from the store, and I have been attempting to contact them, however the stores phone just rings. The sad part about it is that on google reviews there are multiple complaints regarding the same matter, without any response from anyone at MTN.

It is clear that client service is very low down on the list of priorities for this company, and if this is way the treat prospective clients then I shudder to think how badly they are treating their existing clients. I am really busy and have not had the time to take this matter up as yet, however If it comes to me having to go to the branch as a first point of contact then I will cancel the deal completely.

Why do we as consumers have to constantly accept such appalling treatment? It frustrates me beyond comprehension, we are the consumers, and these organizations wouldn't exist without our business yet they expect us to feel indebted to them?

Sort this out or lose a client for life.

Kind regards, Mogamat Ghoosain Parker