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andre C

1 reviews | Active since Jul 2017

02 Apr 2019, 16:13

MTN keeps taking your money for nothing!!!!

I have a mtn customer since 2002 with 3 contracts. 3 years ago i cancelled the one contract in the mtn shop after it had expired, so i thought ok all done, guess what? Walked into a mtn shop to upgrade one of my other contracts and found out that for the last 3 years they kept charging me the full contract price of the contract that I cancelled in the shop. I was upset R30000 they took from me!!! I asked the lady in the mtn shop how its possible and what they going to do? her answer was" nothing we can do about that, the other lady that you cancelled with never past the information on! So again from the mtn shop in Herm**** we phoned mtn and cancelled again!!! 2 months later mtn phoned for a upgrade on my one number , again the lady told me that i still have 3 contracts!!!!! I asked her how? she sid it was never cancelled!!! i did the cancellation personally on a mtn phone in the Herm**** branch! So what now? is it legal to keep *****ing my money???? Mtn you suc**** People please be aware of what they do to you. I am now going to see lawyers to get out of this MTN mess.

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Apr 2019, 14:41
Official
Good day Andre,

Thank you for your post.

Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.  
Kindly note that we tried to contact you and reached voicemail. 

Please note that there is a cancellation request on the system on 21-02-2019, for the number ***. This has been escalated to our Retentions department to have this matter resolved.
  Warm Regards,Zanele MazibukoComplaints Management Team