MTN KEEPS TAKING AWAY R200 + airtime from a loyal customer for over 15years. I am furious!

<p>This is an email from me to the Customer Care email about my issue: </p> <p>"Hi MTN</p> <p>I'd like to know what has come about my complaint I laid with a service agent on the 6th of September 2016 at 18:00. I received NO sms with a reference number (this was the third time I called the call center).</p> <p>- My complaint was due to the fact that R200+ 50SMS's Airtime keeps disappearing off my phone on a monthly basis, a call center agent by the name of Riyaad, said to me that this was due to the fact that I had a game on phone. Note that this game is a FREE game, I never play it and I switched off this game because I don't use it. HE ALSO NEVER SENT ME MY REFERENCE NUMBER..?</p> <p>- I have been an MTN customer for over 10 years, it has always been my number 1 network but lately I feel MTN doesn't care and doesn't take any pride in their customer service.</p> <p>Please see how far this matter is at this moment: Cell number 073 --------- If I don't receive any feedback regarding the PROCESS of this complaint TODAY, I will resort to social media along with other unhappy MTN consumers, (which is alot of people I know).</p> <p>Regards."</p> <p> </p> <p>I am now forced to take this matter to Social Media's like Facebook, but even still, no reponse from their offices after 24 hours later. #BadService #Dishonesty #ChangeYourNetwork.</p> <p> </p> <p>Have a look at their Facebook page; there are hundreds of comments abou their bad service and thievery!</p>