LJ
Louis J
1 reviews | Active since Mar 2009
13 Apr 2016, 08:55
MTN keeps suspending my line for no reason
MTN keeps suspending my account and when I phone them to find out the reason because my account has never been late, I get told it is because I upgraded one of my contracts. But why the hell do you keep suspending the account every day!!! I have better things to do than having to wait on the phone for MTN. I have now been holding for 9 minutes again. THIS IS THE 3RD TIME THIS WEEK. Can somebody please sort this out for me?
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MTN South Africa's replyOfficial
13 Apr 2016, 20:01Hello louisjj,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have investigated your account and picked up that the reason for suspension is due to credit limit,kindly contact our customer care(808) and ask them to increase your limit.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have investigated your account and picked up that the reason for suspension is due to credit limit,kindly contact our customer care(808) and ask them to increase your limit.
warm regards
mike
REQ:***
MTN South Africa's reply13 Apr 2016, 20:01
Official
Hello louisjj,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have investigated your account and picked up that the reason for suspension is due to credit limit,kindly contact our customer care(808) and ask them to increase your limit.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have investigated your account and picked up that the reason for suspension is due to credit limit,kindly contact our customer care(808) and ask them to increase your limit.
warm regards
mike
REQ:***