Mtn keeps *****ing my data

Below is my original complaint where after a Mr Willem Jnr Loots contacted me saying he has requested a URL and ITB report from their billing team and that he'll phone me the following day to discuss it so that the issue can be resolve. It has been over 3 weeks and I have not heard anything back from Mr Loots. I have since left two replies on the response from MTN from my previous complaint to try to get him to follow up on his promise of contacting me without success. It is a disgrace how MTN has a total disregard for customer service and we have never received such poor service from a company that our business has been a client of for close to 15 years.

PREVIOUS COMPLAINT: My data keeps on disappearing. Even when my router is switched off! I have spend so much money on data the past two months. Only my personal computer has access to the router and its only used for work related things. 95% of my internet browsing is used for google scholar. No facebooking or youtubing or any other activity that uses excessive amounts of data. Firstly, my monthly 20gb data disappears in less than 2 weeks. Forcing me to buy additional data. But when I buy a 2G bundle or a 500mb bundle it disappears overnight every time. Have had one occasion when the 2gig lasted for 2/3 days and then disappeared overnight. But lately I'm lucky if it lasts for 2 days. This forces me to buy a new bundle everyday as I can't afford not to have access to the internet. At the same time I buy a 1gb vodacom data bundle for my phone that lasts for a month that I use for facebook and WhatsApp. MTN are a bunch of *******. I have send them an inquiry and have yet to get a response from them.

MR LOOTS' AUTOMATED AND INSINCERE RESPONSE: Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused. As per our discussion, I have requested our Billing team to provide me with a URL and ITB report which shall provide us with the all the information we need to verify which websites or services depleting your data on a monthly basis. I should have te reports by tomorrow and than I will touch base with to go through the reports and provide a suitable outcome going forward. Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future. Thank you. Yours Sincerely, Willem Jnr Loots MTN Complaints Management Team

MEANWHILE: In the meanwhile I bought a speedstick from Cell C. For more than 2 weeks with Cell C data I haven't even used 1gb. So MTN if you don't get back to me soon I will be cancelling my contract and take my business elsewhere. Mr Loots, I sure do hope to hear from you soon.