MB
MJ B
1 reviews | Active since Oct 2017
22 Oct 2017, 10:40
Mtn keeps *****ing my data
My data keeps on disappearing. Even when my router is switched off! I have spend so much money on data the past two months. Only my personal computer has access to the router and its only used for work related things. 95% of my internet browsing is used for google scholar. No facebooking or youtubing or any other activity that uses excessive amounts of data. Firstly, my monthly 20gb data disappears in less than 2 weeks. Forcing me to buy additional data. But when I buy a 2G bundle or a 500mb bundle it disappears overnight every time. Have had one occasion when the 2gig lasted for 2/3 days and then disappeared overnight. But lately I'm lucky if it lasts for 2 days. This forces me to buy a new bundle everyday as I can't afford not to have access to the internet. At the same time I buy a 1gb vodacom data bundle for my phone that lasts for a month that I use for facebook and WhatsApp. MTN are a bunch of *******. I have send them an enquiry and have yet to get a response from them.
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Replies (3)
MTN South Africa's replyOfficial
23 Oct 2017, 09:39Dear MJ,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
As per our discussion, I have requested our Billing team to provide me with a URL and ITB report which shall provide us with the all the information we need to verify which websites or services depleting your data on a monthly basis. I should have te reports by tomorrow and than I will touch base with to go through the reports and provide a suitable outcome going forward.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you.
Yours Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply23 Oct 2017, 09:39
Official
Dear MJ,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
As per our discussion, I have requested our Billing team to provide me with a URL and ITB report which shall provide us with the all the information we need to verify which websites or services depleting your data on a monthly basis. I should have te reports by tomorrow and than I will touch base with to go through the reports and provide a suitable outcome going forward.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you.
Yours Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MB
MJ B's updateReviewer Update
26 Oct 2017, 13:36It has been 4 days already. You still haven't gotten back to me.
MB
MJ B's update26 Oct 2017, 13:36
Reviewer Update
It has been 4 days already. You still haven't gotten back to me.
MB
MJ B's updateReviewer Update
31 Oct 2017, 17:52It has been 8 days already and I have yet to hear back from you. So typical MTN.
MB
MJ B's update31 Oct 2017, 17:52
Reviewer Update
It has been 8 days already and I have yet to hear back from you. So typical MTN.