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Natrishka N
1 reviews | Active since Jul 2011
15 Jan 2016, 09:26
MTN keeps *****ing my airtime
I purchased R400 airtime on 20 Dec 2015. My bundles get reloaded on 11 of Jan.When my bundle was loaded my airtime disappeared. I have tried calling the call centre repeatedly. For some reason the moment I call the lines goes dead. When i have been able to get through MTN somehow has no record of my airtime purchase. Luckily this purchase was done via my internet banking so I have proof, but most people would not keep a receipt slip of an airtime purchase. One consultant said he would send me an email so I could reply with the airtime proof. I received no email. I am disgusted by MTN. This is *****ing. I am changing as soon as I can.
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MTN South Africa's replyOfficial
18 Jan 2016, 09:48Hello natrish,
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
As per the system the R39.30 that was left before the provissioning takes place was used on internet connection on 2016-01-10 19:51:39.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
As per the system the R39.30 that was left before the provissioning takes place was used on internet connection on 2016-01-10 19:51:39.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Nompumelelo
REQ:***
MTN South Africa's reply18 Jan 2016, 09:48
Official
Hello natrish,
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
As per the system the R39.30 that was left before the provissioning takes place was used on internet connection on 2016-01-10 19:51:39.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
As per the system the R39.30 that was left before the provissioning takes place was used on internet connection on 2016-01-10 19:51:39.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Nompumelelo
REQ:***