SD
Simon D
1 reviews | Active since Jul 2012
10 Feb 2015, 09:13
MTN keeps spamming me with marketing via USSD push
Every day, several times a day, MTN pushes a USSD session to my phone which takes over the whole handset no matter what I am doing. The messages are stupid things like \CLICK ACCEPT FOR MORE WOW BONUS"which you can either accept or decline. You can't use your phone unless you do.<br> <br> This is an insidious marketing tactic and I cannot believe it is legal to send messages using USSD which literally hijack your phone until you accept or decline. You can't even opt-out. I will be complaining to WASPA but please everyone else who gets these stupid message"
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
19 Feb 2015, 14:07Hello psimondo,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please dial STOP 30246 in order for these messages not to go through anymore.
Rest assured it is not our intention to dissatisfy our customers.
Regards,
Ebbedene
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please dial STOP 30246 in order for these messages not to go through anymore.
Rest assured it is not our intention to dissatisfy our customers.
Regards,
Ebbedene
REQ:***
MTN South Africa's reply19 Feb 2015, 14:07
Official
Hello psimondo,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please dial STOP 30246 in order for these messages not to go through anymore.
Rest assured it is not our intention to dissatisfy our customers.
Regards,
Ebbedene
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please dial STOP 30246 in order for these messages not to go through anymore.
Rest assured it is not our intention to dissatisfy our customers.
Regards,
Ebbedene
REQ:***
