VS
Vassie S
1 reviews | Active since Nov 2015
09 Nov 2015, 10:00
Mtn keeps soft locking the phone
So I got a new phone last month and a credit increase was said to have be \done"but close to end of month I got softlocked so I called and somebody helped me by removing the softlock but now again it has happend this is honestly not service that one would want...And why did the person who did my upgrade not do their job properly honestly one has better things to do than wait for a consultant to answer the phone or get back to you...."""
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Replies (1)
MTN South Africa's replyOfficial
10 Nov 2015, 08:00Hello Vassie05,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We do pick up the lines has been suspended due to the credit limit, the system will use the unbilled invoices balance not as yet finalized so once the unbilled invoices balance is more than the credit limit the system will Barr the line for outgoing calls. We do pick up that you have requested for the credit limit to be increased, the credit limit has been increased now to R1500.00 for the 3 lines.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We do pick up the lines has been suspended due to the credit limit, the system will use the unbilled invoices balance not as yet finalized so once the unbilled invoices balance is more than the credit limit the system will Barr the line for outgoing calls. We do pick up that you have requested for the credit limit to be increased, the credit limit has been increased now to R1500.00 for the 3 lines.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply10 Nov 2015, 08:00
Official
Hello Vassie05,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We do pick up the lines has been suspended due to the credit limit, the system will use the unbilled invoices balance not as yet finalized so once the unbilled invoices balance is more than the credit limit the system will Barr the line for outgoing calls. We do pick up that you have requested for the credit limit to be increased, the credit limit has been increased now to R1500.00 for the 3 lines.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We do pick up the lines has been suspended due to the credit limit, the system will use the unbilled invoices balance not as yet finalized so once the unbilled invoices balance is more than the credit limit the system will Barr the line for outgoing calls. We do pick up that you have requested for the credit limit to be increased, the credit limit has been increased now to R1500.00 for the 3 lines.
Kind Regards,
Alice van der Merwe
***
Best regards,