iM
imthiaz M

1 reviews | Active since Mar 2009

10 May 2017, 13:52

MTN keeps on debiting incorrect amounts even after calling to put a limit

<p>DEAR MTN im making this as simple as possible - i have called you 3 months in a row, ive made complaints upon complaints :)... your organisation keeps billing me over and above my monthly subs...... i keep getting told "MR MAHOMED you are exceeding your monthly limit and going into data expenses.... so on the first month i dont fight... i say to the lady, please put a R50-00 limit... she says ok np.... then next month i get through to another indian dude, rude as hell... i escalate him to his supervisor, he tells me MR MAHOMED i will look into it and call you.... so he does, and says that he has put a R1-00 limit or something on my account..... and you still F@#$% debit me R490 something.... now i try calling your customer care line 083 173 and the stupid computer keeps telling me to call back when i have a valid MTN number.... i am sick and tired of MTN *****ing my money. and and i think MTN has a bad enough reputation of *****ing peoples data and airtime... when you call MTN your agents blame the internet some say its a system issue that they can do nix about.....but anyway, why havent you guys set a limit, why are you guys still debiting me.... i want answers. </p>

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Replies (1)
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imthiaz M's update30 May 2017, 08:56
Reviewer Update

Dear alice van der merwe,

i am GATVOL with MTN!!!!! honestly. do you guys hire *********** people just to **** customers off? or do you enjoy high call volumes??? all your calls should be recorded, so please review all calls. i requested this months ago, and your representatives did not complete the required request. i am expecting a refund for atleast 2 months, because i requested my limit capped at R1 LOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOONG ago. MTN failed, the customer experience is disgusting!