MTN keeps on billing me for data i don't / can't use!
<p>I am an MTN contract customer and have instructed MTN on numerous occasions to limit / restrict usage on my account i.e. not to use any airtime / data / sms beyond the bundles provided on a monthly basis (as part of the contract). After using all the data or airtime the provider (MTN) informs me that data is depleted and / or I have insufficient funds, then I purchase / top-up my account as needed during the month. However, at the each of every month I have somehow used between R2500.00 & R3000.00 additional data, beyond the LIMIT set by MTN. The MTN supervisors on the other end of the call have not comprehension what a LIMIT is and keep on reiterating the same sentence “Sir, this is for out of bundle data u used”….***!!! </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A billing query has been logged for you. It is still pending resolution. You can follow up usiong Ref number REQ: ********** .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A billing query has been logged for you. It is still pending resolution. You can follow up usiong Ref number REQ: ********** .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********