1 reviews | Active since Jul 2017
MTN keeps deducting my airtime by R 2 per day without usage
<p>Dear MTN</p> <p> </p> <p>I have a both a data and sms bundle loaded on my MTN Prepaid acount.</p> <p> </p> <p>So you would think any air time would only decrease if I made a call.</p> <p> </p> <p>You would be wrong, I started noticing my air was been depleted even when I did not make any calls.</p> <p>I goes down by exactly R2 per day whether I make call or not even though I have both the sms and data bundles still loaded !!!!</p> <p> </p> <p>I have dialed *141*5# to check if I have been suscibed to any WASP services without my consent and I have not.</p> <p> </p> <p>I am giving it till my data bundle expires and I am then porting to Vodacom if MTN cannot resolve this issue as this is not right to keep deducting airtime in this manner.</p> <p> </p> <p>Regards</p> <p> </p> <p>Rish</p>
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have removed the subscriptions from your number *** please feel free to load airtime should you experience any problem with don't hesitate to write to us on hello peter will gladly assist you.
regards
mike
Complaints Management Team
Reference Number: ***7
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have removed the subscriptions from your number *** please feel free to load airtime should you experience any problem with don't hesitate to write to us on hello peter will gladly assist you.
regards
mike
Complaints Management Team
Reference Number: ***7
