MTN keeps cancelling my order with no explanation – 3rd attempt!

I am extremely frustrated with MTN’s service. This is now the THIRD time I have app**** for a phone contract, and once again my order has been cancelled without any explanation.

My latest order was confirmed and scheduled for delivery on 23 March 2026. No one contacted me, and when I followed up, MTN said the order was cancelled. However, DSV (their courier) says the order is “paused” on their system and they also don’t know why.

So which is it? Cancelled or paused? Why is no one able to give a clear answer?

I am now being told I must reapply AGAIN. This is unacceptable and a complete waste of my time.

MTN needs to:

- Explain why my orders keep getting cancelled - Fix their communication with DSV - Stop making customers restart the process over and over

I expected better service. This has been a terrible experience.

Zama