MTN keeps account suspended although paid in full

I requested the e-mail address be update on the account. A lady called back at a later stage to do the relevant authentication that I have the power to update the e-mail address and confirmed the e-mail address was confirmed.

However, Tuesday my services was suspended due to non payment. This was mainly due to no invoices being received. When the e-mail address on the system was checked, the e-mail was not updated as per the call.

If you refer to my account, you will see it is paid up each month – with the exception of now due to the e-mail address not being updated as advised.

I immediately paid the full outstanding amount and now I am struggling to get my services activated again.

I went into the Wonderpark branch, and called the call centre 6 times (): *** *** *** *** *** ***

All these calls have been closed, but my phone is still blocked?

Each time I am told “it is being escalated”. But here we are almost 48 hours later and my phone has still been suspended.

I received the following sms:

“You’ve agreed to pay R2302.21 for 1 day from 30/10 to get your MTN account up to date…”

I did not agree to ANY SUCH THING.

That was my outstanding balance and this balance was ALREADY paid on 29 September 2020. There is not a way in heaven or hell, that I will be paying that amount again on 30 October 2020 as this relates to 3 months' worth of charges.

My account IS UP TO DATE.

Your conduct is unprofessional and in breach of contract. My contractual duties have been adhered to - why does MTN not adhere to their share?