MTN KEEPING ME HANGING FOR 2WEEKS - SERVICE AT THE FAIRLAND SHOP IS SHOCKING

I walked into the MTN shop based in Fairland onm the 22nd March , asked the assiatnt anmed Sandy/SAndra for a data contract that includes a mobile router. She pointed me to the contract trusting her "product knowledge" I said great please sign me up. Processed everything, collected the device upon reaching home opened the package to realsie this is not a portable router. Immediately called the sales person who advised I can bring it back on Monday the 24th of which she will rectify - Long stoty short 2 weeks later and I am getting the run around. Her system is always hanging, her default response being you just have to wait there is nothing I can do.

I have been a loyal MTN cutomer for years and to receive such horrific service is disappointing the least to say shocking. Surely someone can escalate the matter and provide me with what I want or is this MTN just saying SORRY WE CANT DO ANYTHING GO SOMEWHERE ELSE IF YOU WANT.

I am reaching out in plead for assistance. Serious intervention is needed with regards to this store and how they treat customers as well as the individuals product knowledge.