lJ
lenice J

1 reviews | Active since Nov 2014

16 Jul 2015, 14:44

MTN KEEP TELLING ME I OWE MONEY WHEN I DONT

Hello ljenner,<br> <br> Thank you for your post<br> <br> Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.<br> <br> Kindly note that your account is in arrears and has now be transferred to our legal department. <br> <br> The April and the May invoice was not paid. There is a credit of R134.58 that was passed on the April invoice and the rest was not settled. The term end date for the contract was 2015-05-15.<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> <br> Regards<br> Lungi<br> REQ:*** <br> <br> <br> MY RESPONSE<br> <br> Please contact me as requested ***! I can send you proof of payment amount of R678.00 paid for APRIL AND MAY!!! THANKS FOR ASKING FOR THE PROOF OF PAYMENT!! WHAT GREAT SERVICE. can your legal department phone me regarding this???!!!!!!!!!! I paid R678.00 for April and May and you say you credited R134.58 meaning YOU MTN owe ME the CLIENT money?? I will await you response!!<br> <br> STILL NO FEEDBACK SINCE THE 07/074/2015.

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Aug 2015, 15:21
Official
Hello ljenner,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the legal management team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:***