MTN keep on avoiding to solving the problem that was done by Thier employer.

Afternoon I am Thandazile Gwala, i have a problem MTN is avoiding to solve my complain .

I bought a cell phone on contract on November 2022 in Richards bay , the lady that was serving me is Amanda. Since then I have been experiencing problems. MTN blocked my phone and my data every month. I went to the store in January and Amanda told me that it was a computer glitch she is logging a ticket. The problem went on and on . I went back to the store and they told me that Amanda is not working with them. I didn't stop paying my account every month R866 and the always cutting their services.

I have continuously contacted Thier call centre to no available results/help. All the agents do is to transfer my calls from one agent to another. This really leaves me very helpless and frustrated.

There's a date,time , call centre agent breakdown schedule.

Thank you.